Privacy Policy

🏢 1. Who We Are

• Company: Sergipe Comercio de Alimentos e Promocoes Ltda. (operating as Zionne)
• CNPJ / EIN: 05.001.385/0014-40
• Address: Alameda Tiete, 104, Conj 96/102, Cerqueira Cesar, São Paulo – SP, Brazil, CEP: 01417-020
• Email: [email protected]
• Phone: +55 (11) 2620-0700

📋 2. Information We Collect

We collect information you provide directly to us when you place an order or contact us:

Personal Identification

• Full name
• Email address
• Phone number

Shipping Information

• Delivery address (street, city, state, ZIP code)

Payment Information

• Credit/debit card details — processed securely by our payment processor. We do not store full card numbers on our servers.

Technical Data (collected automatically)

• IP address, browser type, pages visited, time spent on site
• Cookies and similar tracking technologies

🎯 3. How We Use Your Information

We use the information collected for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations and shipping tracking updates
• Responding to customer service inquiries
• Improving our website and products
• Complying with legal obligations
• Preventing fraud and unauthorized transactions

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

🔒 4. Data Security

We implement industry-standard security measures to protect your personal data, including:

• SSL/TLS encryption for all data transmission
• Restricted access to personal data on a need-to-know basis
• Regular security reviews of our systems and processes
• Secure, encrypted payment processing through trusted processors

While we take all reasonable precautions, no method of internet transmission is 100% secure. We encourage you to use strong passwords and keep your account information private.

🤝 5. Sharing Your Information

We may share your information only with trusted third parties strictly necessary for order fulfillment:

• Shipping carriers (USPS and partners) — to deliver your order
• Payment processors — to securely process transactions
• Legal authorities — when required by law or court order

All third-party partners are contractually required to protect your data and may not use it for any other purpose.

🍪 6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant ads (can be disabled)

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

⚖️ 7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that inaccurate data be corrected
• Deletion: Request that your data be deleted ("right to be forgotten")
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

🔗 8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

👶 9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

📝 10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

📬 11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +55 (11) 2620-0700
• Address: Alameda Tiete, 104, Cerqueira Cesar, São Paulo – SP, Brazil