Return & Refund Policy

🔄 1. Our 30-Day Guarantee

We offer a 30-Day Money-Back Guarantee on all products purchased through comprarcomseguraca.com. You have 30 calendar days from the date of delivery to request a return or refund, no questions asked.

✅ 2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Returned within 30 days of the delivery date
• In its original packaging (where possible)
• Accompanied by proof of purchase (order number or confirmation email)
• Not damaged due to misuse or unauthorized modifications

Items that are damaged through customer misuse, lost, or returned without proper documentation may not qualify for a full refund.

📦 3. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at [email protected] with:

• Your order number
• A description of the issue
• Photos of the defect or incorrect item

We will arrange a free replacement or full refund at no additional cost to you.

🚚 4. How to Return an Item

1. Email us at [email protected] with your order number and reason for return
2. Our team will respond within 2 business days with return instructions
3. Ship the item to the address provided (return shipping costs may apply for non-defective returns)
4. Once we receive and inspect the item, your refund will be processed

💳 5. Refund Processing

Once your return is approved and received:

• Refunds are processed within 5–10 business days
• The refund will be applied to the original payment method
• You will receive a confirmation email when your refund is issued
• Credit card refunds may take an additional 3–5 business days to appear on your statement

🚫 6. Non-Refundable Items

The following are not eligible for return or refund:

• Items returned after the 30-day window
• Items damaged by customer misuse or accidents
• Items returned without prior authorization

📬 7. Contact Us

For any return or refund inquiries, please reach out to our support team:

• Email: [email protected]
• Phone: +55 (11) 2620-0700
• Hours: Monday–Friday, 8am–6pm EST